Jun 14, 2012

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HP Customer Service…Or Lack Thereof...

I like to listen. I have learned a great deal from listening carefully. Most people never listen. ~Ernest Hemmingway¬† 4:17pm I had to call Hewlett Packard twice today about a printer replacement. The second guy was such a moron. I began the conversation with: “I called this morning to request a return label to send back a broken printer. I received the replacement printer, which is working fine, but there was no return label. The gentleman I spoke...

Dec 26, 2011

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Fun With Comcast

Calling Comcast about a bill increase is always fun. For me, it goes something like this: Me: Hi, Will, yes, I love Comcast! However, my 6 month promotion just ended and my bill went from $110.67 to $131.85 per month. What can you do to make my plan more economical? Will: Sorry, Mrs. Hoogland, the only thing I can advise is to drop your TV service or your Internet service to the next lower level. We do not...