Posted by Karen Zappavigna Hoogland | 0 Comments
HP Customer Service…Or Lack Thereof...
I like to listen. I have learned a great deal from listening carefully. Most people never listen. ~Ernest Hemmingway 4:17pm I had to call Hewlett Packard twice today about a printer replacement. The second guy was such a moron. I began the conversation with: “I called this morning to request a return label to send back a broken printer. I received the replacement printer, which is working fine, but there was no return label. The gentleman I spoke...
Posted by Karen Zappavigna Hoogland | 0 Comments
Fun With Comcast
Calling Comcast about a bill increase is always fun. For me, it goes something like this: Me: Hi, Will, yes, I love Comcast! However, my 6 month promotion just ended and my bill went from $110.67 to $131.85 per month. What can you do to make my plan more economical? Will: Sorry, Mrs. Hoogland, the only thing I can advise is to drop your TV service or your Internet service to the next lower level. We do not...